Accessibility
At YTZ, our friendly, well-trained staff are committed to taking the stress out of travelling through the airport.
Billy Bishop Toronto City Airport is owned and operated by the Toronto Port Authority. The Toronto Port Authority is subject to the Canadian Transportation Agency’s Accessible Transportation for Persons with Disabilities Regulations and the provisions of these regulations that apply to it, namely Part 1: Requirements Applicable to Transportation Service Providers and Part 4: Requirements Applicable to Terminal Operators.
To provide feedback or request complaint resolution, please contact us:
Direct: 416-863-2004
Email: accessibility@torontoportauthority.com
Multi-Year Accessibility Plan
For our Multi-Year Accessibility Plan (June 2026–May 2029), and to find our progress reports and document archive, visit the Toronto Port Authority website.
Sunflower Program
The Hidden Disabilities Sunflower Program supports individuals with non-visible (hidden) disabilities by providing a discreet way to signal they may need additional time, patience, or assistance. At Billy Bishop Toronto City Airport, travellers can wear a Sunflower lanyard or use a Sunflower sticker, recognizable to staff who can understand and respond to their needs without requiring any personal medical disclosure. Sunflower lanyards are free and can be requested by emailing info@nieuport.com or by calling (416) 203-8934 at least 24 hours before travel. Sunflower stickers are also available anytime on the departures level. For more information, see Sunflower Program – Billy Bishop Toronto City Airport
Need special assistance? Plan ahead.
You can pre-arrange assistance for your next trip through Billy Bishop Toronto City Airport by contacting your airline beforehand. Your airline can provide information on the use of wheelchairs, a passenger escort service, baggage assistance, transportation within the airport, and support in checking in, boarding, and arriving at your destination.
To make sure you have a safe and enjoyable trip, we recommend you notify your airline of your needs at least 48 hours before your flight.
- Porter Airlines: 1-888-619-8622
- Air Canada: 1-888-247-2262
Accessible Transportation
All parking lots at Billy Bishop Toronto City Airport are fully accessible with designated parking spots marked by the Universal Access Symbol. To use one of these spots simply display your valid Accessible Parking Permit on your vehicle.
Billy Bishop Toronto City Airport is located on the Toronto Transit Commission (TTC)’s 509 Harbourfront streetcar route, which provides service between Exhibition and Union Station. The TTC’s streetcar, bus and subway fleet is entirely accessible to people using wheelchairs and can accommodate a non-folding or non-collapsible mobility aid as well as other walking aids. Learn more at ttc.ca.
The complimentary shuttle service between Billy Bishop Toronto City Airport and Union Station is equipped with an accessibility ramp and a designated seating area to secure wheelchairs.
If you are travelling with a service animal, you can take the first vehicle in the taxi or limo line- up. Passengers with mobility aids cannot be refused, hindered or charged additional fees to transport their equipment.
Billy Bishop Toronto City Airport has designated Curbside Assistance pick-up and drop-off zones in front of the Mainland Building and island-side Airport Terminal for passengers requiring assistance. Curbside Assistance is available between outdoor curbside areas and indoor areas. This includes assisting passengers with their wheelchair or mobility device, their baggage, and providing any other mobility assistance required.
Passengers are encouraged to pre-arrange Curbside Assistance by contacting their airline up to 48 hours in advance of their flight.
From Mainland to Island
- The ferry and pedestrian tunnel are both accessible and serviced by elevator.
- Moving through the pedestrian tunnel requires approximately six minutes of walking.
- The ferry departs approximately every 15 minutes and is accessible.
Passenger Assistance and Wheelchairs
Passengers wanting assistance to and from the boarding gate, with baggage, as well as with boarding or deplaning an aircraft, are encouraged to pre-arrange assistance their airline when making travel arrangements — at least 48 hours prior to travel.
Airlines can provide information on the use of wheelchairs, a passenger escort service, baggage assistance, transportation within the airport, and support in checking in, boarding, and arriving at your destination.
Self-push wheelchairs are available for passengers at any time. You can find these at the Mainland Pavilion entrance, located next to the designated Curbside Assistance Zone.
Animal Relief Area
Passengers travelling through Billy Bishop Toronto City Airport with a pet or service animal can now find pet relief areas pre-security and post-security.
The outdoor pet relief area pre-security is located outside the Airport Terminal south of the Curbside Assistance zone and main entrance.
Passenger Assistance Telephone
A passenger assistance phone/intercom, is located in the ground floor lobby of the Mainland Building at the foot of Eireann Quay or on the island, inside the Terminal entrance. For assistance locating the courtesy phone, please ask staff.