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Would you like to be a part of the team that delivers exceptional service to air travellers in the heart of downtown Toronto? Billy Bishop Toronto City Airport is looking for friendly, courteous, customer service-oriented volunteers to become Billy Bishop Toronto City Airport Ambassadors. If you’re a people-person and can see yourself making a great first impression to passengers by greeting, assisting, and providing information to get them where they want to go, then this may be the position for you!

Billy Bishop Toronto City Airport Ambassadors:

  • Greet passengers and visitors with a warm welcome, help them locate airport services, and provide local information;
  • Direct passengers on where they need to go and provide directions throughout their airport journey;
  • Provide accurate and timely information about airport facilities and services;
  • Work at the information booth;
  • Work closely with airport staff and fellow ambassadors to coordinate assistance and make the airport a warm, inviting space;
  • Provide incident reports, as well as feedback on daily operations to the Terminal Operations Specialist; and
  • Ensure passenger-facing areas of the terminal are clean and free of hazards, reporting any issues to the Facilities Maintenance helpdesk and the Terminal Operations Specialist

Qualifications:

  • Previous customer service experience
  • Friendly, professional, and approachable with a passion for customer service
  • Excellent communication skills in English; fluency in French or other languages is a bonus
  • Ability to work independently with minimal supervision, as well as part of a team in a dynamic environment
  • Flexibility to commit to volunteer shifts, including weekends and holidays

Why become a Billy Bishop Toronto City Airport Ambassador?

  • Gain valuable experience in customer service at Toronto’s beloved downtown airport.
  • Contribute to the smooth operation of Billy Bishop Toronto City Airport and help create a positive passenger experience.
  • Receive training and ongoing support from airport staff and fellow volunteers.
  • Surround yourself with a group of dynamic professionals who love the airport and making passengers feel welcome.

If you think this role is a great match for you, we encourage you to apply at the link below! We also encourage persons with disabilities to apply, and reasonable accessibility accommodations or adjustments will be provided upon request.

We look forward to learning more about you! Thank you for your interest in becoming a Billy Bishop Toronto City Airport Ambassador.

Click here to apply

FAQS

As an Ambassador you will:

  • Answer passenger questions about flight schedules, how to catch the shuttle, a ride-share, or taxi, and other airport information;
  • Help passengers navigate the terminal, showing them where to find check-in, washrooms, concessions, elevators, the tunnel, and the ferry;
  • Be an ambassador of Billy Bishop Toronto City Airport, interacting with our passengers in a friendly, courteous, and helpful way.

Yes. We will give you a vest and nametag. Overall, Billy Bishop Toronto City Airport Ambassadors wear business casual attire (not provided) made up of black pants and a black or white collared shirt, with the option of including a black tie or scarf.

Yes. Billy Bishop Toronto City Airport Ambassadors will undergo an 18-hour training program consisting of online and in-person training.

Billy Bishop Toronto City Airport Ambassadors will volunteer in 4-hour shifts, between 7:00 a.m. and 8:00 p.m., and commit to a minimum of one shift per week.

As a Billy Bishop Toronto City Airport Ambassador, you will be assigned to an area in the pre-security areas of the terminal, which includes the Mainland Passenger Transfer Facility and Island Terminal Building.

A police record check is required.

There are no payments or benefits provided to take on this role.