Sunflower Program

Making the invisible visible with the Hidden Disabilities Sunflower program

Billy Bishop Toronto City Airport is pleased to  join the Hidden Disabilities Sunflower program for passengers travelling to and from the heart of downtown Toronto. The Sunflower offers individuals with a non-visible disability a discrete way of signalling to airport staff that they may require additional support or a little more time or patience.

Without a visual cue, it can be difficult for others to identify, acknowledge or understand the daily barriers faced by people living with an invisible disability. For those with non-visible disabilities, the Sunflower enables them to navigate their environments confidently, choosing what they share or don’t share about their non-visible disabilities, conditions, or chronic illnesses. For workers at Billy Bishop Toronto City Airport, the program and the Sunflower training provided equips them with the knowledge and confidence to talk about disability and respectfully and non-intrusively support their colleagues and customers with non-visible disabilities.

Do you have a hidden disability?

If you have a hidden disability and are planning on passing through Billy Bishop Toronto City Airport, you can email [email protected] at least 24 hours ahead of your arrival at the airport or give us a call at (416) 203-8934 between 6:30 am to 8:00 pm EST to organize pickup of a Sunflower lanyard on the day of travel. Alternatively, you may pick up a Sunflower sticker anytime on the departures level of our passenger terminal as a means of signalling to airport staff that you have a hidden disability.

For more information on the Hidden Disabilities Sunflower Program please visit Supporting people with non-visible disabilities (CA).

Frequently Asked Questions

Will wearing a Hidden Disability Sunflower lanyard or sticker also assist me/people traveling with me who need assistance on the flight? If you require assistance during your flight or travel journey, the airline will be in the best position to assist you, and you should continue to request special assistance services from your airline. Can I keep my Sunflower products for my next trip? It is yours to keep, and you can bring it on your next trip. Can I expedite airport security screening with the Hidden Disabilities Sunflower? No, The Sunflower lanyard will not expedite passengers through security or customs. The program does not entitle travelers to special treatment or expedited security screening; rather, it serves as a reminder to airport staff to be more compassionate, to set aside time to provide extra assistance, and to enable travelers with invisible disabilities to feel comfortable and confident. How can I request a Sunflower product? To request a Sunflower lanyard, you can email [email protected] at least 24 hours ahead of your arrival at the airport or give us a call at (416) 203-8934 between 6:30am to 8:00pm EST to organize pickup on the day of travel. Alternatively, you may help yourself to a Sunflower sticker located at the Sunflower display on the departures level. Where can I pick up my Sunflower lanyard? The Sunflower lanyards are available by request only and will be only provided in person.  A member of our team will meet you by the Sunflower display banner located on the departures level and provide you with a lanyard. Which Hidden Disability Sunflower program items will be available at Billy Bishop Toronto City Airport? Sunflower lanyards and stickers will be available for passengers travelling through Billy Bishop Toronto City Airport. Is there a cost for Sunflower lanyards or stickers? No, the Hidden Disability Sunflower lanyards and stickers are completely free of charge. Do I need to disclose my hidden disability to obtain a Sunflower lanyard? No, you do not need to disclose any details about your hidden disability. The Sunflower lanyard simply informs airport staff that you may require a little extra time, patience or understanding.